Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How much does shipping cost?
For shipping costs please head to the checkout where your shipping will be calculated according to your preferences and country.
Where is my order coming from?
Your oder is being loving prepared in Wales the UK
Where do you deliver?
We offer worldwide shipping
How long will it take to receive my order?
Most domestic orders take 2-4 working days to arrive unless you have upgraded.
International delivery times aim to deliver within 6-7 working day unless you have upgraded.
once the postal service has your order we have no control of when it will arrive.
My order hasn't arrived yet.
UK- If your order hasn't arrived by its due date plus 10 days please contact us.
Worldwide- If your order hasn't arrived by its due date plus 25 working days please contact us.
These are the guidelines set by the postal service.
Tracking & Delivery
When will my order be shipped?
All orders are made to order and will be dispatched within 1-3 days from purchase.
Can I change my delivery address?
If you need to change your delivery address for any reason please contact us with the correct delivery address as soon as possible.
How can I track my order?
You will receive a notification when your order has been dispatched. If you selected standard delivery no tracking is provided. If you wish for your order to be tracked please upgrade your postage at checkout
What do I do if my order is damaged or faulty
If your order has been damaged or is faulty please contact us where we will be happy to help rectify the problem.
Who pays for customs (international)
You are liable for any custom fees that are incurred.