Frequently Asked Questions
How much does shipping cost?
For shipping costs please head to the checkout where your shipping will be calculated according to your preferences and country.
Where is my order coming from?
Your oder is being loving prepared in Pembrokeshire, Wales the UK
Where do you deliver?
We offer shipping to the Uk and EU countries currently
How long will it take to receive my order?
Most domestic deliveries take 2-4 working days to arrive unless you have upgraded.
EU delivery’s take 3- 5 working days
once the postal service has your order we have no control of when it will arrive.
My order hasn't arrived yet.
UK- If your order hasn't arrived by its due date plus 10 days please contact us.
These are the guidelines set by the postal service.
Tracking & Delivery
When will my order be shipped?
For shipping costs please head to the checkout where your shipping will be calculated according to your preferences and country.
Can I change my delivery address?
If you need to change your delivery address for any reason please contact us with the correct delivery address as soon as possible. Please note when marked as dispatched there is nothing else we can do.
How can I track my order?
You will receive a notification when your order has been dispatched. If you selected standard delivery no tracking is provided. If you wish for your order to be tracked please upgrade your postage at checkout
What do I do if my order is damaged or faulty
If your order has been damaged or is faulty please contact us where we will be happy to help rectify the problem.
Who's responsible for Customs fee's?
You are responsible for any customs fees
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.